Shipping policy
At our store, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for full details on how we handle deliveries.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Delivery time depends on your location:
- Within Nigeria: 3–7 business days
- International Orders: 7–14 business days
Please note that shipping times may vary due to factors beyond our control, such as courier delays or customs processing.
Shipping Fees
Shipping fees are calculated at checkout based on your location and order size. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation message with a tracking number (if available), allowing you to monitor your delivery status.
Incorrect Address
Please ensure that your shipping address is correct before placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by customers.
Delayed or Lost Packages
While we work with reliable delivery partners, delays can sometimes occur. If your order is significantly delayed or lost, please contact us and we will assist in resolving the issue as quickly as possible.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will arrange a replacement or refund where applicable.
Contact Us
If you have any questions about your shipment or need assistance, feel free to contact our support team. We are always happy to help.