Refund policy
At our store, customer satisfaction is very important to us. We strive to ensure that every product meets your expectations. However, if you are not completely satisfied with your purchase, we are here to help.
Returns
You have 7 days from the date of delivery to request a return. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Items that show signs of wear, damage, or alteration may not be accepted.
Non-Returnable Items
Certain items are not eligible for return, including:
- Worn or used clothing
- Damaged items caused by misuse
- Items purchased on sale or clearance (unless defective)
- Personal items such as customized products
Refund Process
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within 5–10 business days using your original method of payment.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team with proof (photos or videos) within 48 hours of receiving your order.
Shipping Costs
Customers are responsible for return shipping costs unless the item received was defective or incorrect. Original shipping fees are non-refundable.
Late or Missing Refunds
If you have not received your refund after the stated processing time, please check with your bank or payment provider. If the issue persists, contact us for assistance.
Contact Us
If you have any questions about our refund policy or need help with a return, please contact our customer support team. We are always ready to assist you.